Title: Bilingual Service Desk Agent (French & English. Key Tasks: Providing first-level IT support in a friendly, customer oriented manner. Understanding callers’ technical needs and troubleshooting their issues in a clear, jargon free manner – resolving where possible and reassigning to 2nd level support teams where necessary. Logging, tracking, prioritising...

Language Quality Specialists are involved in all aspects of coordinating the language function in a multiple language vendor environment. The team ensures delivery of cost efficient and quality driven language function by understanding the needs and expectations of our clients. Main Duties & Responsibilities. Responsibility for Program quality. Supplier training...

We are looking for three enthusiastic and self-driven Telesales Executives to join a growing team based in Clonmel.  The role: Initiating sales with potential customers over the phone. Asking questions to engage customers and keep the conversation going. Listening to the customers’ needs to generate repeat sales. Gathering and...

We are looking for enthusiastic and self-driven Telesales Executives to join a growing team based in Clonmel.  The role: Initiating sales with potential customers over the phone.Asking questions to engage customers and keep the conversation going. Listening to the customers’ needs to generate repeat sales. Gathering and documenting...

DESCRIPTION. Applicant must speak German to a high level of competency in order to conduct business on a daily basis. Successful applicant will be responsible for managing a portfolio of existing and new clients. Will be tasked with developing and nurturing clients. Dealing with client requests and business requirements. This...

We are currently looking for a Supervisor to join a Waterford based contact centre. Responsibilities:      Leading a team to achieve performance targets. Coaching and development. People and performance management. Reporting and report reviewing. Requirements: At least 2 years of people management experience. Preferably with retail, hospitality or call...