Title: Bilingual Service Desk Agent (French & English. Key Tasks: Providing first-level IT support in a friendly, customer oriented manner. Understanding callers’ technical needs and troubleshooting their issues in a clear, jargon free manner – resolving where possible and reassigning to 2nd level support teams where necessary. Logging, tracking, prioritising...

Our client are looking to take on a Service Desk Adviser for a permanent position based in Waterford City.  This will be a busy position dealing with a premium brand. The ideal candidate: Must have 2 years’ experience in a customer service position. Must have a full driving licence...