Customer Service Advisor - Virgin Media

CPL

Limerick

Customer Service Representative - Virgin Media. About the Role: Cpl are recruiting for Customer Service Representatives to work in Virgin Media. Due to continued growth across the business we are looking to fill a number of positions. In this role, you’ll help to provide excellent service to Virgin Media customers. You’ll communicate with customers and help resolve their queries in a professional and friendly manner. You will receive in-depth training, to help you get familiar on what’s needed to offer first line, and first-class support to our customers.  The working hours for this role are full time, 37.5 hours per week.  Pension, healthcare and other great benefits are available after an initial 3 month training period.   Specific Duties & Tasks:    •        Support customers by providing a great customer experience aligned to Virgin Media values.  •        Engage with customers, be relentless in resolving their issue, minimising customer disruption.  •        Provide proactive updates to customers where required, ensuring a great experience.  •        Support business growth by upselling/cross selling as the opportunity arises.  •        Work with your team to highlight any issues causing our customers un-necessary challenges.  •        Take ownership of the customers journey, to provide a seamless customer experience. •        Contribute to your team and department performance through meeting your agreed weekly targets.   The Person:  •     Experience in a Contact Centre environment is desirable but not essential. We’ll help you with training and support, to get you settled. •        Comfortable talking to customers over the phone to resolve their queries. •        You’ll enjoy it here if you’re hardworking with a can-do attitude. •        A self-starter, interested in their own development, and how we can help you get there. •        First-class problem-solving skills, attention to detail with high work standards. •        Ability to work independently but also engage with your team to make things better. •        Good typing and computer skills will be an advantage, but not essential. •        Enjoys working in a fast-paced environment, with lots of diverse challenges and opportunities. •        Ability to collaborate with your team through weekly meetings both onsite in the office and through teams.    Requirements:    •        Hybrid working model, currently one week remote and one week in the Limerick office. •        To support working from home, you’ll need a minimum of 5MB Broadband.  •        Training and coaching will be full time in the Limerick office. •        You’ll need to be able to travel to and work from the Limerick Office in line with business needs.   For more information please contact Suzanne Murphy via suzanne.murphy@cpl.ie or 061 208 126.

331 days ago