Telesales Representative - Virgin Media

CPL

Limerick

Telesales Representative - Virgin Media. About the Role: In this role, you’ll help us provide Virgin Media customers with excellent service. You’ll communicate with customers in a professional and friendly manner. You will be provided with in-dept training, to help you get familiar on what’s needed to offer first line, and first-class sales experience to Virgin Media customers.  Specific Duties & Tasks: ·        Responsible for ensuring KPI goals are met and/or exceeded on a daily, weekly, monthly, quarterly, and yearly basis. ·        Identifying appropriate products and services to meet the full range of customer needs. ·        Strive towards first time resolution and take ownership of all customer requests. ·        Be pro-active with customer requests in terms of follow up and escalation. ·        Multitask and adapt to a fast-paced environment. ·        Attend on-going training sessions to increase product knowledge and save and sales skills. ·        Demonstrate creativity and initiative to increase performance on your team. ·        Demonstrate sales acumen and deliver against sales targets.   The Person:   •        Experience in a Contact Centre environment is desirable but not essential. We’ll help you with training and support, to get you settled. •        Comfortable talking to customers over the phone. •        You’ll enjoy it here if you’re hardworking with a can-do attitude. •        A self-starter, interested in their own development, and how we can help you get there. •        Attention to detail with high work standards. •        Ability to work independently but also engage with your team to make things better. •        Good typing and computer skills will be an advantage, but not essential. •        Enjoys working in a fast-paced environment, with lots of diverse challenges and opportunities. ·        Ability to collaborate with your team through weekly meetings both onsite in the office and through teams.   Requirements:   •        Hybrid working model, currently one week remote and one week in the Limerick office. •        To support working from home, you’ll need a minimum of 5MB Broadband. •        Training and coaching will be full time in the Limerick office. •        You’ll need to be able to travel to and work from the Limerick Office in line with business needs. •        The working hours for this role are 37.5 hours per week. For more information or to apply please reach out to Suzanne Murphy - suzanne.murphy@cpl.ie or 061 208 126.

366 days ago