Senior IT Site Engineer

CPL

Shannon

The Senior IT Site Engineer will be primarily responsible for managing the daily operations of local IT systems and infrastructure in the Shannon Ireland site while also providing support to all users on-site and assisting all departments in managing their IT systems. Additionally, the role will involve providing support and collaboration to other site locations as needed. You will ensure that all Site IT systems are functioning properly and in compliance with applicable regulations. They will also be involved in developing IT-related policies and procedures for all local IT resources and managing the IT requirements of the company's expanding office. Major Activities. Provide Level 2&3 support to troubleshoot desktop and user-related issues. Offer complete technical support for implementing all manufacturing and laboratory systems on-site, working in conjunction with other relevant departments on the site. Provide second and top tier technical support to all sites for escalated Tier One IT issues such as a file, print, hardware, network connectivity, and software errors. Maintain an inventory of IT equipment and keep the assets register up-to-date. Manage vendor interactions in relation to service level agreements, tickets, and IT support issues. Maintain records of software upgrades and newly installed computer equipment, ensuring that licensing for all purchased software is recorded and maintained. Be an active participant in global groups to manage, update, and upgrade systems like Active Directory, antivirus systems, networks, app deployment, helpdesk and infrastructure. Ensure continuous improvement culture in managing lifecycle and deploying hardware, software, and systems used on-site. Assist in the development and management of Microsoft Cloud Systems, such as MDM and Intune, as well as AAD and M365. Collaborate with the IT Site Manager to document corporate and local IT policies and procedures related to systems, users, user and data security. Ensure that all work complies with GMP, Data Integrity, and Good Documentation Practice (GDP) and is conducted and documented in accordance with applicable procedures. Create, review, and execute GAMP Protocols for onboarding, updating, or maintaining GXP Systems (CR, IQs, OQs, PQs, Reports, etc.). Ensure timely and RFT (Right First Time) closure of any GMP documentation assigned, including but not limited to issues, CAPAs, change controls, BMRs, and audit/inspection actions. Key Job Competencies. Excellent documentation skills, preferably in a GxP environment. Ability to manage backup solutions such as Veeam. Strong project management skills and the ability to solve problems in a methodical manner. Ability to interact with other departments and personnel across the organization, demonstrating strong interpersonal and customer service skills. Capacity to identify and escalate issues to line management, ensuring that workload is prioritized and issues are highlighted to meet business needs. Flexibility and adaptability to respond to the needs of the business, demonstrating good organization and time management skills. Understanding of team dynamics and the ability to work both independently and as part of a team without direct supervision (self-starter. Experience working with Validated Computerized Systems (GxP) is preferred. Experience with network security and network tools (certifications preferred. Excellent communication skills. Experience. Experience working in a GxP regulated industry (3+ years) is advantageous. Or in-depth knowledge and working experience of ITIL processes (3+ years. Strong background or experience in Microsoft Systems, including AD, LDAP, etc. (3+ years. Strong background in Networking Systems Administration (3+ years. Preferred experience with hybrid Azure/on-prem file server and AD configuration. Organizational and project planning skills. Excellent relationship-building skills, with a 'can-do' attitude. Exceptional communication skills, including the ability to confidently converse with people and translate technical information for end-users. An enthusiastic, self-motivated, and flexible individual are capable to work independently and unsupervised. Enquiries: david.bourke@cpl.ie | 087 2950180. #LI-DB3.

177 days ago