Customer Service/Admin Representative

FLEXTRONICS

Limerick

We currently have a vacancy for a Customer Service/Admin Representative. This is a straight day position with hours of work 8.30am to 5pm.   General Purpose:   Responsible for interfacing with the customers via email and telephone to resolve queries, problems and issues relating to the status of customer’s products.  The successful person will require excellent customer services skills and experience of Microsoft Office Applications, while an enhanced work ethic and self-motivated proactive behaviour is essential to succeed in this position.  Accuracy & attention to detail is also essential.                                       Daily Key Responsibilities and Duties:  Operation of the Customer Support Software database on a daily basis  Customer services contact for adefined set of accounts           Process call-off's/Stock issues on WMS from Supplier Hub (stock files).              Set-up and maintain Customer and Product file maintenance on WMS & Intranet.   Liaise with Warehouse on all special requests, e.g. inspection, test, rework, quarantine, special deliveries.                   Scanning, Indexing & Filing   Generation of Customer Specific Reports  Generation of invoices and supporting documentation  Process customer claims  Generation of KPIs.                                                                                    Experience required:                                                                        Strong MS Office skills required (Word/Excel)  Customer Service experience desirable  Excellent phone manner  Excellent written ability for email communication  Ability to pro-actively resolve issues with customers                                                                  Excellent team player.                                                            Excellent time-keeper.                                                             Proven ability to work to weekly/monthly schedules is vital.        Application   Please apply with updated CV and cover letter to Shirley.baker@flex.com  .

444 days ago