Operations Manager 4* Hotel Co Kerry
Richard Lynch Consulting.
Job Summary. We are currently recruiting experienced Operations Manager for a beautiful 4* DeLuxe Hotel in Co Kerry. The successful candidate is a mature, highly efficient, well organised and energetic individual who leads by example and ensures guests have the best possible experience for the entire duration of their stay. The ideal Operations Manager is someone who has an excellent collaborative attitude, enjoys the fast pace and varied nature of the hospitality industry and has the ability to stay calm and work as part of a team during particularly busy times. Key delivery areas: The Operations Manager forecasts for, plans and controls the entire operational side of the business and meets all objectives under the following key results areas: Business Development, People development, Quality & Standards and Customer Care. They are responsible for taking care of all departments in the hotel and the various functions performed in the organisation by supporting the team in successful delivery of operations whilst achieving the hotels’ objectives and driving revenue and profitability. The Operations Manager mobilises and leads the team by holding regular meetings and running the business with consensus and strategic aim. They are entrusted with the health and safety of all on the premises, employees, contractors and guests and ultimately responsible for upholding licensing laws, consumer protection and employment legislation. The main purpose is to ensure that the quality and standards of the Hotel are maintained at the highest level and that customer expectations are met and exceeded. Task overview: To take full responsibility for all duties under the following broader categories: Budget Control / Financial awareness / Profitability. Operations. Customer Service. Strategy. Health And Safety. Teamwork / Employee Management. Communication. Organisation, planning, information management ,control and leadership. Sales / Marketing / PR / Revenue. Role Requirements: Qualification in Hotel Management or similar a clear advantage although not required. At least 5 years supervisory, purchasing and revenue generating experience in a 4/5* hotel including Bar and Restaurant (e.g. Duty Manager / Assistant Managers or similar. Proficient in Microsoft Office Suite and experience in Tablepaths, Hotsoft, Volante or similar. Thorough Understanding of the importance of Customer Experience and uncompromising standards of excellence. High Attention to Detail with regards to operation, property image, customer service, food standards, costs, safety, presentation, staff management etc. Management Skills – of both Food & Beverage, Operations as well as people. Organizational Skills – schedules, timelines, future planning etc. Problem-Solving Skills – for employee conflict, customer complaints, stock issues etc. Proactive disposition – anticipation of challenges and mitigation of risks. Great communication skills – ability to clearly communicate with suppliers, management and staff across a variety of nationalities and experience levels. Financial Skills – in-depth understanding of budgets, targets, wage-costs. Revenue Generation skills – thorough understanding of and experience in revenue generation. Administrative skills – reporting, presentations, implementation and enforcement of policies and procedures. Excellent listening and perception skills. Strong negotiation skills – assertive and persuasive. Energetic, Friendly, Approachable, Professional, Courteous and Well Groomed. For further information on this amazing opportunity please contact Richard at 086-8333677 and forward your current Resume to Richard in Word Format .
56 days ago