Cache of job #14169925

Job Title

Customer Service / Admin Representative

Employer

FLEXTRONICS

Location

Limerick

Description

We currently have a vacancy for a Customer Service/Admin Representative. This is a straight day position with hours of work 8.30am to 5pm.   General Purpose: Responsible for interfacing with the customers via email and telephone to resolve queries, problems and issues relating to the status of customer’s products.  The successful person will require excellent customer services skills and experience of Microsoft Office Applications, while an enhanced work ethic and self-motivated proactive behaviour is essential to succeed in this position.  Accuracy & attention to detail is also essential.                                     Daily Key Responsibilities and Duties:  · Operation of the Customer Support Software database on a daily basis  · Customer services contact for a defined set of accounts.           · Process call-off's/Stock issues on WMS from Supplier Hub (stock files).               · Set-up and maintain Customer and Product file maintenance on WMS & Intranet.   · Liaise with Warehouse on all special requests, e.g. inspection, test, rework, quarantine, special deliveries.                  · Scanning, Indexing & Filing   · Generation of Customer Specific Reports  · Generation of invoices and supporting documentation  · Process customer claims  · Generation of KPIs.                                                                                  Experience required:                                                                     · Strong MS Office skills required (Word/Excel)  · Customer Service experience desirable  · Excellent phone manner  · Excellent written ability for email communication  · Ability to pro-actively resolve issues with customers                                                                  · Excellent team player.                                                            · Excellent time-keeper.   Proven ability to work to weekly/monthly schedules is vital.       Application  Please apply with updated CV and cover letter to Shirley.baker@flex.com before close of business on 18th January 2023.   .

Date Added

425 days ago

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