IT Administrator

Sanderson Recruitment

Dublin

IT Administrator Sanderson have teamed up with a global telecommunications company to recruit an IT administrator . The successful candidate will be the point of contact for technical support in a very busy office. Responsibilities: Assist employees in configuring and supporting software applications including MS Office Suite, Webex, anti-virus / spyware, Google Apps (Suite), Mobile Device Management, Identity Access Management plus others. Provide Mobility support for concession devices, tablets, and MiFi devices. Provide telephony support for VoIP system. Provides employees technical support and resolution via email, telephone, chat, face to face and web conference. Provide training and answer technical how-to questions from employees on the use of systems and applications related to all our internal products and services. Identifies, troubleshoots, corrects and /or advises on technical issues on employees' computer system or mobile device. Acts as liaison between the employee and VZ Helpdesk. Provides Management with daily and weekly status reports. Responds to emails and other correspondence in a timely manner with defined SLA for cases and emails. Complete understanding and application of defined troubleshooting practices and standards. Thorough understanding of all employee applications, platforms, and service offerings. Understands and enforces established precedents and policies including escalation procedures and processes. Encourages and promotes adherence to department processes and champions' process initiatives and objectives. Ensures all cases and calls consistently meet quality standards. Experience. 5+ yrs. of deskside support experience. Advanced knowledge of network related support for local area connections, network access, email active directory exchange. Advanced knowledge of CompTIA A+, Microsoft Technology Associate, Network + or equivalent experience. Even better if you have. Project Management experience. Educated to degree level. Service now calls logging experience. Excellent communication skills to clearly articulate complex technical issues to all levels of the organisation (both technical and non-technical. Ability to approach problems with a sense of ownership and innovation. For more information, please apply with full CV to Kirtee Issur-Garvin at Sanderson.

705 days ago