Helpdesk Support Analyst
Sanderson Recruitment
Dublin
Sanderson is partnering with one of the world's largest video game, consumer electronics, and gaming merchandise retailer. The company work in a dynamic and exciting environment where delivering the best customer experience is at the core of everything they do. The company is seeking a passionate Helpdesk Support Analyst to join the IT Team. You will work as part of the global IT team, supporting their Irish retail operation or head office and warehouse in Swords. The candidate will report to the Dublin IT Manager. The IT department is a tight-knit group with a lot of crossover work, so you would need to be able to work independently and participate in group projects and support issues. You would be expected to work from a ticketing system to document your support issues. Working with Microsoft Operating Systems and Office is expected and being able to support desktop and server hardware. Any MS Certifications or POS/IT retail support experience would be desirable. Essential Job Duties and Responsibilities: Providing PC and desktop support in head office, warehouse, and retail stores. Providing 2nd Level IT/POS Helpdesk support for the retail stores. Providing support to remote users and the field team. Ensure that all incoming calls are handled in a timely and efficient manner. Assist IT 1st Level support team and advise on repeated stores issues. Maintain accurate log entries of requests with fault details and contact information. Perform installation, repair, and preventative maintenance of desktop computers and related systems. Install, configure, and troubleshoot desktop systems, workstations, servers, printers, and network issues. Perform desktop installation, basic cabling, network monitoring, and troubleshooting of the network and systems residing on the network. Perform account maintenance, data integrity, and file system security for the desktop environment. Assist in determining suitable software to meet user requirements. Recommend hardware and software solutions, including new acquisitions and upgrades. Conduct training programs designed to educate the organisation's computer users about basic and specialised applications. Assist with documenting and cataloguing systems for historical and information assurance purposes. PABX user administration. Requirements: A good level of education, A-Level / Degree in a related subject is desired or relevant work experience. POS Support experience. Experience working with the Microsoft Windows product line, Cisco software, TCP/IP, VPN technologies, Wi-Fi, data backup, virus protection, and network system monitoring. Good research skills and analytical problem-solving abilities. Self-directed and self-motivated. Some travel may be required Helpdesk Support Analyst. Excellent oral and written communication skills. Solid project management and organisational skills. Proven judgment and decision-making abilities. Ability to work independently and on a team. Proven ability to establish credibility and develop partnerships - Capacity for meeting deadlines while working under pressure.
704 days ago