Customer Services Lead
CareerWise Recruitment
Cork
Our Cork based electronics/ IT client has a requirement for an Account Manager /Customer Services Lead. Please contact Diarmuid Buckley for full details. THE ROLE: * Develop deep understanding of customer requirements and work closely with direct customer base. * Lead the daily/monthly and quarterly operation that delivers on customer's business requirements. * Monitor and control costs in line with contractual price structures. * Be responsible for process enhancements within the overall customer service group. * Lead customer meetings (including Quarterly Business Reviews. * Drive visible performance management, use KPI's to track progress, monitoring actual performance versus plan promoting awareness to enable improvement. * Conducting accurate demand forecasting, planning, and delivery - collaboratively with other supporting teams (including external partner base. * Identifying and eliminating root cause barriers to accuracy and productivity. * Management of stakeholder expectations. REQUIREMENTS. * 3 + years experience managing projects in a fast paced, changing environment. * Experience in the IT/Manufacturing industry. * Degree or relevant business experience. * Proficiency in planning, change management and problem-solving, and able to resolve issues of a complex and strategic nature. * Good commercial awareness - High level awareness of developments in the Information Technology marketplace. Please call Diarmuid Buckley today for further information on 021- 4355432 or email: dbuckley@careerwise.ie. CareerWise Recruitment (In Search of Excellence. Established in 1999, CareerWise Recruitment specialises in recruitment of management and technical professionals for the life sciences, ICT, engineering, food and agri sectors. We operate out of multiple locations in Ireland and have offices in Cork, Shannon, Galway, Mayo and Dublin. By applying for this position, you are consenting to allow CareerWise Recruitment to process and retain your data in accordance with our Privacy Policy, contained on our website for the purposes of providing career opportunities. CareerWise Recruitment accepts that you do not wish your personal data, including your CV, to be forwarded to any client company without your prior consent and gives an absolute assurance that this wish will always be respected. Please feel free to contact us if you have any queries or wish to withdraw or amend your consent. Please call Diarmuid Buckley today for further information on 021- 4355432 or email: dbuckley@careerwise.ie.
708 days ago