Customer Service Agent - Shannon - Part Time

CPL

Shannon

CPL Limerick is seeking an experienced customer service individual for a 6 month contract based in Shannon. The position is a hybrid work model where by you will be working remotely two days a week and working onsite for three days a week. Initial 6 month contract, 20 hours per week, Monday to Friday. Training and equipment is provided. Payroll is weekly. Duties include but are not limited to: Provide a reliable response in a timely manner through first line support over phone, email, and chat platforms to company customers. Complete essential follow-up documentation with the customer. Contribute to the overall team performance by meeting agreed targets. Providing technical support to retail employees where needed. Responsible for identifying process gaps and initiating a change to the benefit of both the customer & company and working with the Customer Service Manager to highlight potential events/issues within the day, identification of training needs. Continuously updates skills & knowledge by completing E-Learning courses as required. Liaise with the logistics partners to support customer requirements. Work in accordance to KPIs. Supporting ad hot requests. Candidate Specification : Exemplary performance record required. Call centre experience is desirable. Ability to work in a fast paced, self-directed environment. Professional demeanour with excellent verbal & written communication skills. Customer focused individual. Technical aptitude. Effective troubleshooting skills. Can work independently along with a strong focus on team results. Flexible in relation to duties. Good typing skills and working knowledge of Microsoft office programs. For more information or to apply please email suzanne.murphy@cpl.ie.

713 days ago