Bilingual Customer Service Representative
CPL
Shannon
CPL Limerick are now hiring for Bilingual Customer Service Agents for the Shannon, Co.Clare area. The position is a hybrid work model where by you will be working remotely two days a week and working onsite for three days a week. Initial 6 month contract, working 39 hours. Training and equipment is provided. Weekly payroll. The positions require you to be located close to Shannon. We are also interested in speaking with individuals who are relocating to Ireland. Please review the language requirements below: English with German. English with Italian. Duties include but are not limited to: • Ensuring customers are provided with reliable response in a timely manner through first line support over phone, email, and chat platforms. • Completing essential follow-up documentation with the customer. • Contributes to the overall team performance by meeting agreed targets. • Providing technical support to retail employees where needed. • Responsible for identifying process gaps and initiating a change to the benefit of both the customer & company and working with the Customer Service Manager to highlight potential events/issues within the day, identification of training needs. • Continuously updates skills & knowledge by completing E-Learning courses as required. • Provide translation support where applicable. • Liaise with the logistics partners to support customer requirements. • Work in accordance to KPI’s. • Supporting ad hot requests. Candidate Specification : • Exemplary performance record required. • Bilingual Fluency in any of the above required languages. • Call centre experience is desirable. • Able to work in a fast paced, self-directed environment. • Professional demeanour with excellent verbal & written communication skills. • Customer focused individual. • Technical aptitude. • Effective troubleshooting skills. • Can work independently along with a strong focus on team results. • Flexible in relation to duties. • Good typing skills and working knowledge of Microsoft office programs. Training and equipment is provided in all opportunities. For more information please email suzanne.murphy@cpl.ie.
713 days ago