Customer Services Planner

CareerWise Recruitment

Cork

A Customer Services Planner is required by CareerWise Recruitment for our Cork based medical device manufacturing client. This is an initial 24 month contract role. Please contact Diarmuid Buckley for more information. THE ROLE: * Be responsible for providing customer service to a group of OUS Markets for the Joints Business Group, across implants, Replenishment, and investment. * Deliver effective and efficient Customer Service, working with business partners to ensure world-class customer service levels and supply chain performance. In particular: * Timely & Accurate order entry of sales orders. * Expediting backorders and backlogs. * Coordination of priority allocation to customers. * Managing orders and maintaining customer data within the sales order system. * Resolving sales, delivery, or technical issues promptly and accurately. * Ensure the timely placement of PO 's in support of automatic daily replenishment and supplemental order processes. * Expedite past PO 's, maintain PO dates and resolve PO discrepancies.* Work with warehouse stakeholders to manage stock queries. * Investigate and root-cause critical supply issues, communicate and provide updates on resolution dates.* * Inventory management in line with agreed GSC targets and processes -taking actions to minimize excess inventory, including managing inventory repatriation, and approving in market returns. * Strive for continuous improvements to enhance service and implement lean process improvements. REQUIREMENTS: * Minimum 2 years' experience in Customer Service / Planning. * Bachelor's Degree, preferably in Business. * Proficient in Microsoft Office, with a particular focus on Excel and PowerPoint. * Desirable; experience in the Medical Device industry or medical field. * Desirable; knowledge of JDE Edwards (8.12), XE and SAP / APO software applications. * Desirable; Foreign Language. Please call Diarmuid Buckley today for further information on 021 -4355432 or email: dbuckley@careerwise.ie. CareerWise Recruitment (In Search of Excellence. Established in 1999, CareerWise Recruitment specialises in recruitment of management and technical professionals for the life sciences, ICT, engineering, food and agri sectors. We operate out of multiple locations in Ireland and have offices in Cork, Shannon, Galway, Mayo and Dublin. By applying for this position, you are consenting to allow CareerWise Recruitment to process and retain your data in accordance with our Privacy Policy, contained on our website for the purposes of providing career opportunities. CareerWise Recruitment accepts that you do not wish your personal data, including your CV, to be forwarded to any client company without your prior consent and gives an absolute assurance that this wish will always be respected. Please feel free to contact us if you have any queries or wish to withdraw or amend your consent.

707 days ago