Customer Service Representative

Sanderson Recruitment

Dublin South

Customer Service Representative. Sanderson are looking for ambitious, enthusiastic, and driven individuals to join a multinational insurance company as business Administrators on a 12-month contract. You will join a team dealing with telephone enquiries from customers and brokers. The team also administers maturing or surrendering policies, fund switches and fund redirections, dealing with complaints, and general enquiries. This role is based in our South Dublin and will be a mix of home and office working. Duties & Responsibilities: Carry out activities relating to maturing or surrendering policies, fund switches and fund redirections, dealing with complaints and general enquiries for customers and brokers. Deliver a high standard of customer service. Maintain a strong risk and control focus, logging and seeing through to completion (on time) any errors or complaints, looking for the real root causes and identifying corrective actions to reduce the likelihood of a repeat. Support the Team Leader/others as the need arises in handling urgent or more complex cases. Skills & Experience required: Strong customer focus, desire to deliver excellent service (ideally demonstration of previous successes in this area. Comfortable on the phone and a good listener. High attention to detail and the ability to learn new skills and processes quickly. Strong collaborative style, as you will need to work closely with a range of other team members, and other stakeholders. Ability to question current processes and suggest improvements to benefit our customers and improve efficiency. Knowledge of Savings, Investment and Pension products an advantage. What will you get for this role? Highly competitive rate depending on experience, and qualifications. A holiday allowance of 25 days plus bank holidays. For more information, please apply with full CV to Kirtee Issur-Garvin at Sanderson.

823 days ago