Part-Time Bilingual Customer Service Agent

CPL

Shannon

Part-time Bilingual - French and English - Customer Service Representatives required for the Shannon, Co.Clare area - December 2021. This opportunity is currently a Hybrid work model. Initial 6 month contract, working 20 hours per week. Training and equipment is provided. Duties include but are not limited to: Provide a reliable response in a timely mannerthrough first line support over phone, email, and chat platforms to company customers. Complete essential follow-up documentation with the customer. Contribute to the overall team performance by meeting agreed targets. Providing technical support to retail employees where needed. Responsible for identifying process gaps and initiating a change to the benefit of both the customer & company and working with the Customer Service Manager to highlight potential events/issues within the day, identification of training needs. Continuously updates skills & knowledge by completing E-Learning courses as required. Provide translation support where applicable. Liaise with the logistics partners to support customer requirements. Work in accordance to KPIs. Supporting ad hot requests. Candidate Specification : Exemplary performance record required. Bilingual Fluency in English and French. Call centre experience is desirable. Ability to work in a fast paced, self-directed environment. Professional demeanour with excellent verbal & written communication skills. Customer focused individual. Technical aptitude. Effective troubleshooting skills. Can work independently along with a strong focus on team results. Flexible in relation to duties. Good typing skills and working knowledge of Microsoft office programs. For more information or to apply please email leah.ryan@cpl.ie.

878 days ago