Bilingual Customer Service Agent

CPL

Shannon

Bilingual - Italian and English - Customer Service Agent required for the Shannon, Co.Clare area - November 2021. This is a Hybrid work model. Duties include but are not limited to: Ensuring customers are provided with reliable response in a timely mannerthrough first line support over phone, email, and chat platforms. Completing essential follow-up documentation with the customer. Contributes to the overall team performance by meeting agreed targets. Providing technical support to retail employees where needed. Responsible for identifying process gaps and initiating a change to the benefit of both the customer & company and working with the Customer Service Manager to highlight potential events/issues within the day, identification of training needs. Continuously updates skills & knowledge by completing E-Learning courses as required. Provide translation support where applicable. Liaise with the logistics partners to support customer requirements. Work in accordance to KPIs. Supporting ad hot requests. Candidate Specification : Exemplary performance record required. Bilingual Fluency in English and Italian. Call centre experience is desirable. Able to work in a fast paced, self-directed environment. Professional demeanour with excellent verbal & written communication skills. Customer focused individual. Technical aptitude. Effective troubleshooting skills. Can work independently along with a strong focus on team results. Flexible in relation to duties. Good typing skills and working knowledge of Microsoft office programs. Training and equipment provided. For more information or to apply please email leah.ryan@cpl.ie.

891 days ago