Customer Service Advisor - Shannon

CPL

Shannon

Our client, a Financial Services company are seeking to recruit Customer Service Advisors for an initial 6 month contract. Working in a team environment you will be responsible for some of the following duties: - Deal with queries via inbound calls from customers, reps & network in relation to Claims & Policy Services. - Ongoing delivery of productivity targets in line with department objectives. - Achieve required quality standards on all audits. - Issue customer letters as required. - Make outbound calls as required. - Send amendments to Claims & Policy Services via the defined process within the team. - Responsibility for delivery of service levels through completion of `own` diary activities. - Deal with customer complaints in accordance with agreed procedures in order to maintain good customer relations. - Act as buddy to new starters once successfully completed required training programme. - Support the workflow teams as required. - Adherence to regulatory and operational objectives. Skills/experience required: - 6 months to 1 years' experience gained within customer services or administration environment. - Must have excellent oral and written communication skills. - IT Literacy. - Analytical ability. - Min Leaving Certificate, 3rd level advantageous. For further information or to apply please email leah.ryan@cpl.ie.

885 days ago