Customer Experience Support Advisor

Prepay Power

Dublin

Ranked as one of Ireland’s best workplaces, by Great Place to Work, we offer ambitious candidates a fast-paced and challenging work environment, with the opportunity to grow your career. With nearly 300 employees and growing, PrepayPower is the market leader for Pay as You Go for electricity, gas and broadband in Ireland. We are looking for an ambitious Customer Experience Support Advisor to join our Customer Experience team on a full-time basis. The successful candidate will work closely with the Customer Experience team. This is a junior role and a great opportunity for someone looking to start their career. This role requires excellent attention to detail and exceptional communication skills while focusing on delivering the best outcome for our customers. If you are customer-driven and display a positive attitude to your work, you may be a great fit for Prepay Power so get in touch with us today!   Your New Key Role Responsibilities Manage 50-60 incoming telephone calls per day. Identify and assess customers’ needs to resolve their issues. Build relationships and trust with customers through open and interactive communication. Provide accurate, valid and complete information to customers and internal departments by using the right methods/tools. Meet personal/customer experience team SLA targets. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Go the extra mile to engage customers. Experience resolving Customer requests on the first contact. This role will require working Shifts including some Weekends or Bank Holidays.   Essential Skills & Experience Customer Support/Service experience desirable. Customer orientation and ability to adapt/respond to different types of situations. Excellent communication and presentation skills. Ability to multi-task, prioritise, and manage time effectively. A desire to provide ‘Best in Class’ customer experience. Ability to provide strong phone contact handling skills and active listening. Familiarity with CRM systems and practices desirable.   Career Incentive & Benefits Competitive salary & bonus structure. Great career progression opportunities in a growing company with strong market growth. Fast paced and friendly team environment. Continual training and development. Pension Contribution Scheme after twelve months of service. PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare. 21 days annual leave, increasing with service. PrepayPower Staff Tariff. Modern offices with excellent facilities in Sandyford and the flexibility to work remotely. Established CSR, Wellness and Social Committees and great social events. Refer a Friend Scheme. Tax Saver Travel Tickets & Bike to Work Scheme.  Prepay Power is the market leader for Pay-As-You-Go electricity and gas in Ireland. We disrupted the energy market in 2011 with one purpose in mind: ‘ To give people total control and complete transparency over their electricity costs.’  Over 160,000 customers have already switched to Prepay Power (and we’re still growing!). In a market dominated by semi-states and subsidiaries to large energy multinationals, we are Irish-owned and independent.  Our service empowers customers to take control of their energy costs. Rather than the traditional market model of short-term discounts with significant terms attached, we help customers achieve long term savings on the electricity, gas and broadband that they use, which counts on every bill. Our approach is different, and customer driven. We pride ourselves on providing customers with an excellent level of service in an operationally efficient manner.  PrepayPower is an Equal Opportunity Employer, we believe and treat all our employees, customers and other stakeholders with dignity and respect.  .

928 days ago