Retention Executive
Prepay Power
Dublin
Ranked as one of Ireland's best workplaces, by 'Great Place to Work'. Ranked as one of Ireland’s best workplaces, by Great Place to Work , we offer ambitious candidates a fast-paced and challenging work environment, with the opportunity to grow your career. With nearly 300 employees and growing, PrepayPower is the market leader for Pay as You Go for electricity, gas and broadband in Ireland. We are seeking an Inbound Retention Agent who will work in our Customer Retention Team on a full time basis at PrepayPower state of the art head office. The successful candidate will be highly target driven with strong experience working with retention or sales preferably in a Utilities industry. Our workplace is fast-paced and innovative. We believe in employee progression and recognising performance; we enjoy working hard, smart and having fun. If you are ambitious, results focused and enjoy a challenge, you will enjoy working with PrepayPower. Your New Role Responsibilities: Receiving daily inbound retention calls from customers. Dealing with warm leads responding to letters, emails and texts sent out by our admin team. Suite of Retention tools available encourage customers to stay with PrepayPower. Manage daily, weekly and monthly KPI’s to maintain performance and customer churn. Support with lead generation projects and retention strategy to enhance customer experience. Deliver a range of proactive and reactive customer service campaigns. Build customer relationships by deploying Internal CRM system. Support with mentoring and coaching for our Loyalty team. Ad hoc phone-based customer service and sales activities as required. Essential Experience & Skills to Succeed: Proven track record of achieving Retention or Sales Targets. Minimum 1 years’ experience working in an inside sales and client Retention environment. Experience using CRM systems preferable but not essential. Excellent interpersonal, problem solving and relationship management skills. Career Incentive & Benefits: Competitive salary base of €25,000 increasing to €28,000 per year after completion of probation. €15,000 bonus per annum, including an over-exceeding bonus structure. Pension Contribution Scheme after twelve months of service. PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare. Competitive salary & bonus structure. Great career progression opportunities in a growing company with strong market growth. Fast paced and friendly team environment. Continual training and development 21 days annual leave, increasing with service. PrepayPower Staff Tariff. Modern offices with excellent facilities in Sandyford and the flexibility to work remotely. Established CSR, Wellness and Social Committees and great social events. Refer a Friend Scheme. Tax Saver Travel Tickets & Bike to Work Scheme. Prepay Power is the market leader for Pay-As-You-Go electricity and gas in Ireland. We disrupted the energy market in 2011 with one purpose in mind: ‘ To give people total control and complete transparency over their electricity costs.’ Over 160,000 customers have already switched to Prepay Power (and we’re still growing!). In a market dominated by semi-states and subsidiaries to large energy multinationals, we are Irish-owned and independent. Our service empowers customers to take control of their energy costs. Rather than the traditional market model of short-term discounts with significant terms attached, we help customers achieve long term savings on the electricity, gas and broadband that they use, which counts on every bill. Our approach is different, and customer driven. We pride ourselves on providing customers with an excellent level of service in an operationally efficient manner. PrepayPower is an Equal Opportunity Employer, we believe and treat all our employees, customers and other stakeholders with dignity and respect. .
916 days ago