Cache of job #14141697

Job Title

Technical Support / Ecomm Agent

Employer

Sanderson Recruitment

Location

Dublin South

Description

A global FinTech company is seeking a Tech Support/eComm Agent to join their team in South Dublin. Role Overview: You will be part of the Technical/ eCommerce team in the organisation's Customer support Call centre. The role will involve liaising with internal and external parties in order to address and resolve reported issues in a timely manner. This is an excellent opportunity for the right candidate with career progression opportunities. Duties. Handling inbound customer calls and queries through to resolution with focus on first-time resolve. More advanced technical troubleshooting over the phone on a range of different terminal products. Taking ownership of calls and ensuring all steps are carried out to support a resolution with customer. Escalate calls upwards efficiently to next level for fast resolution and maintaining customer satisfaction. Deal efficiently & effectively to all customer queries whilst maintaining excellent customer service through every call. Responsible to effect all recommendations with a focus on continuous improvements. Taking appropriate responsibility to process confidential information in a secure manner. Depending on level of experience in role, more duties may be added to help streamline process and enhance customer satisfaction. Keeping customer informed (KCI) - in accordance with set KPI's while customer queries/escalations are being resolved. Responsibilities. Work with Team Lead on delivering agreed KPI's. To deliver quality customer service. Follow up administrative duties. Calls will be monitored and feedback will be given to support continuous improvement with call handling. Key Skills: Technical experience in a similar environment. Will be flexible, enthusiastic and motivated. Enjoys fast paced changing environment. Customer Focused. Approachable with excellent communication and rapport building skills. Exceptional customer service skills with the ability to manage professional relationships. Highly organised with excellent attention to detail. Resilient and receptive to change. Technically minded and able to work across multiple systems. High standard of written and verbal English. Requirements. 1-2 years of experience in a similar role. OR IT graduate (cert/diploma) with skills in the appropriate areas. To be considered for this role, apply online with CV or contact Sophie Colvin at Sanderson for more details.

Date Added

974 days ago

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