Case Officer

Veterinary Council Of Ireland

Veterinary Council Of Ireland, 53 Lansdowne Road, Ballsbridge, Dublin 4 D04 NY29

Case Officer. Application details/procedure: The Veterinary Council is seeking to appoint a person to assist the Preliminary Investigation Committee. The case officer will report to the Head of Legal. The Preliminary Investigation Committee of the Veterinary Council is the committee responsible for considering complaints received by the Veterinary Council and deciding whether there is a prima facie case for the holding of an inquiry before the Fitness to Practise Committee. Key Responsibilities will include: • Assist and support the Preliminary Investigation Committee acting as their agent in investigating complaints and procuring relevant documentation and reports. • Work on own initiative in managing a challenging workload, preparing documentation for PIC meetings, drafting case reports, developing case plans and taking minutes of meetings where required. • Providing information, advice and guidance on any queries concerning the investigation process. • Ensuring that any high risks identified as part of a complaint are assessed and immediately notified to the Head of Legal to ensure appropriate investigation and learning. Arrange, schedule and support meetings including taking minutes and assisting the Head of Legal in drafting reports. • Interact with a wide range of people who use and are relevant to procedures and activities of the VCI.  • Provide statistics and maintain data storage for reporting purposes.  • Develop a culture of continuous improvement within the team by identifying and reporting on risks and making recommendations for improvements to the operation of the complaints process. • Monitoring and reporting on the internal Key Performance Indicators for the complaints and investigation function. • Assisting with the development of knowledge management systems as required. • Assist with the preparation of material for the website and Annual Report.  •Support the wider team with duties assigned by the Head of Legal. 20 days annual leave. 37 hour week net of rest breaks (Monday – Friday.   http://www.vci.ie/getmedia/c840bbb6-8d67-43f3-99bd-89e3006a95a4/VCI-Job-Specification-Case-Officer-06-05-21_3.pdf. Closing date: 04/06/2021. Please note that this advertisement is being hosted by the Public Appointments Service on publicjobs.ie. The Public Appointments Service has no involvement in, or responsibility for, the recruitment and selection process or the terms and conditions which relate to this post.

1084 days ago