Teleworking Customer Service Advisor April 2021

CPL

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Job Advertised 20th April 2021. Are you immediately available, with not a lot to do at home? CPL are looking to hire a number of customer support agents to work from home. The successful candidate will have the ability to resolve a variety of customer services queries. Reporting to the Department Manager, the Customer Service Representative is a customer facing role. The aim is  to provide an excellent service to customers through first line support resulting in a high first contact fix percentage on all calls. The successful candidate will have the ability to resolve a variety of calls including but not limited to after sales, accounts/ billing queries, upgrades and general queries. Specific Tasks/ Duties: • Provide customer support to customers over the phone & via Messaging modes. • Provides fast and reliable answer rates for our customers. • Maximise first contact fix on each customer interaction. • Support business growth by generating sales leads. • Working with the Real Time team and Business Change to highlight potential events/issues within the day. • Provides customer focus through customer service expertise to other groups to assist in the resolution of queries/complaints. • Continuously updates skills & knowledge by completing classroom training & E-Learning courses as required. • Participates in relevant programs to identify call drivers/trends to reduce un-necessary calls. The Person. • Exemplary performance record required. • Call centre experience is desirable. • Professional demeanour with excellent verbal & written communication skills. • Evidence of customer focus, ownership and commercial understanding. • Can demonstrate problem solving and analytical skills. • Experience of telecoms industry would be advantageous. • Good typing skills and working knowledge of Microsoft office programs. • Can work independently. • Flexible in relation to duties and rosters. Hours of Work : Monday to Sunday between the hours of 8.00am to 9.00pm working 37.5 hours per week  1 weekend in every 3. Requirements to work from home : o Must have minimum 5mb Broadband in your home. • Tethering from Mobile will not meet requirement. o Must be within an easy commute to Limerick Office (30mins to 1hr. o Must have an reasonable level of Computer Literacy. o Previous experience using Microsoft Office and Billing systems. o Good working knowledge of basic laptop/desktop setup.  For further information please email your details to Sarah Jeanne at sarah.kelly@cpl.ie or call 087 9077 699.

1101 days ago