Life Science Product Specialist In The Ultrapure Division
ESI Technologies
North Esk Business Park
ESI Technologies Group, part of the Indutrade Group, is the leading supplier of Process Equipment & Engineering Solutions into the Pharmaceutical, Chemical and Biotechnology Industries in Ireland & UK. The continued expansion of our Life Science (Single use) business has resulted in the requirement for the following position: Life Science Product Specialist in the Ultrapure Division Reporting to the Sales Manager Life Science, ESI Ultrapure, this position will be based in our Cork headquarters – supporting both our Irish market. Our Ultrapure division offers solutions for the bio-pharmaceutical industries in Ireland, UK and Benelux with our comprehensive Life Science product range. We have built up a strong portfolio of official distribution agreements. ESI Ultrapure supplies the following Life Science products: Single Use Assemblies, Tubing & Hoses, Gaskets, Fittings & Connectors, Single Use Bags, Filters, Single Use Instrumentation, Pumps, Bottles & Carboys, Custom-Built Plastic Equipment (Totes, Carts, Dip Tubes, etc. Responsibilities will include: Duties of the Role include: • To provide technical and commercial support to ESI customers and prospective customers in Ireland. • Supporting customers to resolve any technical issues or queries relating to the prevailing product range and their applications. • Ensure that the advice provided is accurate, current and secures a successful resolution to the enquiries. • Direct interface with customers and suppliers delivered by phone, email and face-to-face. • The role is primarily internal but will also include external visits to customer and supplier sites as required. • Maintain accurate and detailed records /files on customer job files. • Responsibility for awareness and action of related personal, department & company KPI’s. • Need to meet deadlines and work towards set Team and departmental targets. • Adherence to companies ISO 9000 Quality, and Health & Safety procedures. • Other duties as deemed necessary by company management to support this role. Ideally the candidate would possess the following skills/experience: • Engineering background in the Biotech industry – minimum 3 years. • Experienced in Bioprocessing, both upstream and downstream applications. • Technical & commercial aptitude with a flexibility & willingness to learn in the role. • Previous experience or familiarisation with above technologies would be an advantage. • Strong interpersonal, good presentation and reporting skills and verbal communication skills. • Excellent administration & IT skills, including experience with MS Excel, MS Word, PowerPoint & ERP systems. • Must be able to identify Customer needs and recommend appropriate solutions whilst achieving the highest level of customer satisfaction. • Committed to Customer Satisfaction and continuous improvement. • Be capable of working consistently both as part of a team and on own initiative. • High attention to detail and presentation, with technical speed and accuracy. • Reliable and committed with ability to work in busy customer focused environment. • Organisational and problem-solving skills. This is a great opportunity to join a division with a developing portfolio, within an already well-established company, as part of the Indutrade group. Remuneration package is commensurate with experience. Applications in writing to: The HR/Training & Development Manager, ESI Technologies Ltd., North ESK Business Park, Dunkettle, Cork, or via email to: hr@esitechgroup.com. Replies only provided to those who are shortlisted.
1220 days ago