Cache of job #14127756

Job Title

Customer Service Trainer

Employer

Sigmar Recruitment

Location

Galway

Description

Customer Service Trainer. You will work closely with key business stakeholders and other partners to shape and enhance training programs and ensure they deliver a high ROI for the business without any transition challenges. You will be responsible for driving specific process improvement projects with the CS management team to deliver improved efficiency and performance of the CS team. Responsibilities: Design a program that is modular in nature – where training ‘modules’ are designed and assigned using various methodologies and platforms for a more rounded training approach. Design and manage a training program that can be implemented easily and at short notice. This training program needs to bring people up to speed quickly with minimum disruption to the business. Utilise all the tools that are currently available to you – recorded sessions, Manager PowerPoint presentations, self-service options etc. Develop material that can be used over and over. Develop and promote a performance-based organisation with a strong emphasis on development and continuous improvement in order to support changing Organisational requirements. Development of a Training Needs Analysis review process to evaluate the ongoing training needs of the team and the effectiveness of the training provided. Collaboration and full alignment to the various Continuous Improvement Initiatives within CS – Work Instruction (SOP) alignment, efficiency Initiatives, performance improvement processes, Quality and Audits, reporting alignment etc. Re-training and re-alignment planning will be required in line with these initiatives.   Requirements: Minimum 1-2 years’ experience within a Customer Service division is desirable. Previous experience delivering training and developing training content. Previous experience with new tools and methodology being deployed in other industries or other companies an advantage. Comfortable with Customer Service systems and tools. Understanding & knowledge of supply chain and order management an advantage. Good understanding of how a Global organisation works with cross-functional collaboration – and the ability to understand where processes can be influenced or managed better. Demonstrated track record of training, motivating and/or developing individuals and teams. Ability to think innovatively and not be constrained by current practices. Effective organisational skills. Ability to manage multiple tasks concurrently, including complex projects. Ability to build relationships, promote training, shares best practice and solve problems. Second European language such as French, German or Spanish would be an advantage – though not a requirement. Flexibility to travel occasionally in line with business requirements.   To apply for this position please contact Louisa Poinboeuf at Sigmar Recruitment T: +353 91 455308 E: louisa@sigmar.ie. All applications will be treated with the strictest of confidence.  Sigmar will never forward your CV to a third party without prior consent.  .

Date Added

1220 days ago

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