Technical Support - German

CPL

GALWAY

The typical candidate shall have a technical qualification in Computer Engineering/Computer Science/Electronics/IT. You must be a fluent German speaker. The ideal candidate will be enthusiastic, hard-working, and committed to solving customer issues promptly and professionally. The candidate will be able to work well in a team environment and communicate well with customers and colleagues. Job Responsibilities. • Develop and maintain a complete understanding of our products and ongoing releases. • Customer liaison via phone, email or remote control. • Technical fault analysis & troubleshooting. • Answer calls and e-mails in line with team KPIs. • Keep customers (external and internal) informed of the status of their helpdesk issues. • Monitor performance of installed software and hardware products. • Respond quickly to urgent issues, escalating to product development team where required. • Provide training / create documentation as needed. Required Skills. • Fluent German and English speaker. • Understanding of PC networking hardware/software concepts. • Knowledge of Windows 7 / 10 / Server 2012 standalone and in a network environment. • Familiarity with SQL / MS SQL server and databases. • Ability to perform root cause analysis and replicate and test problems in multiple environments. • Excellent verbal and written communication skills. • Excellent team Player. Desired skills. • Familiarity with Citrix platform. • Experience with customer facing support. • Experience in the trucking industry.

1537 days ago