Customer Service Manager With Native Spa

CPL

GALWAY

Our client, a Galway City Centre based SaaS business, seeks to hire a native-level Spanish speaker for their new Spanish Onboarding Manager. You will have experience working as a team leader/supervisor/manager who has worked in a KPI led environment. This is a permanent role with an exciting, multicultural company who have one of the best locations in Galway City. Job Overview. Overseeing the day-to-day operation of a multilingual team. Assists with hiring processes and new team member training. Collaborate with Sales, Key Account Management, product specialists and other regional OnBoarding Team Leads. Identify training needs and provide coaching. Monitor and delivery of team performance on a daily basis. Review and report areas of gap concerning performance failure for the team. Conduct 1:1s, performance reviews and team meetings to evaluate individual performance and update members on best practices and continuing expectations. Put action plans in place for individuals not achieving performance targets. Lead and participate in projects led by the global and regional teams. Candidate Overview. Have 4+ years of proven work experience as a team leader, supervisor, or manager. Fluency in Spanish / English - both written and verbal. Strong team leadership / mentoring skills. Experience working within an SLA and KPI driven environment. Has proven experience in customer support or training/enablement environment. Fosters a high performance culture through aligning performance expectations with overall business goals. Encourage an open exchange of information and viewpoints, actively listens to others. Translate development goals into actionable plans. Readily adapts to competing demands and shifting priorities. Maintain composure, positivity and patience in difficult circumstances Inspires others to take ownership of their work and perform at their best encouraging commitment to SiteMinder Vision. Lead by example. Be seen as a role model by peers and subordinates. For more information on this role, please contact Paraic Callinan on 091507512 or call 091507512.

1533 days ago