Cache of job #14084654

Job Title

Customer Service Team Lead






My client is a well known public sector body located in Dublin. They are currently seeking to hire a Customer Service Team Leader on an initial FTC basis until December 2020. This is a very rewarding role, with an excellent organisation. Your new role will involve - Coordinate the day-to-day operations of the Unit ensuring clear deliverables and service standards are defined and maintained. Ensure there is a clear understanding of the end-to-end process and any impacts or issues arising from delivery. Ensure proper process and procedures are documented and applied. Establish and apply clear service targets and key performance indicators. Investigate and conclude service delivery issues and exceptions consulting with key stakeholders, surfacing and focusing on the resolution of critical performance and implementation issues affecting service providers and the effective delivery of operational functions. Apply analysis to service performance; provide service development proposals; secure internal and external sponsorship for changes as necessary. Ensure team is fit for purpose in competency and practice; that staff are valued, motivated and developing as employees and representatives of the organisation. Ensure all staff adhere to standards and procedures. Delegate work and ensure effective relationships in a team-working context. Any other duties within the general requirement of this job description which may be required from time to time. In return, you will receive - A generous salary of c.€50k. A FTC with a well known public sector body. 26 AL entitlement, exclusive of public holidays. Travel and subsidence will be paid at public sector rates. For more information on this role, please contact Sarra Hadi. 0906478104. For more information on our Recruitment and HR Services, and to see a full list of our available jobs across Ireland, please visit our website at Follow us on LinkedIn and connect with our consultants to discuss all the latest jobs!.

Date Added

228 days ago