Tech Support Team Lead
Role: Tech Support Team Lead. Company: Leading developer and provider of software solutions. Location: Dublin North. Responsibilities (not limited to. Ensure support incidents are reviewed by the support team members within agreed SLA. Ensure that all department metrics are adhered too. Develop procedures and documentation for application support. Provide subject matter expertise and support for systems, technologies and products. Evaluate project data for accuracy, and take the lead in setting project targets and priorities. Inspire and motivate teamwork for achieving goals. Encourage and support independent thinking. Mentor and train junior team members. Attend technical training to acquire more knowledge of technical procedures and applications. Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results. Carry out other technical related duties that may be required. Maintain cover for support during afterhours and during holidays. Requirements: BS degree in Management or equivalent experience. Min 2 years proven work experience as a team leader or manager. In-depth knowledge of performance metrics. Excellent communication and leadership skills. Organizational and time-management skills. Natural charisma and leadership. Ability to make quick and smart decisions under pressure. Salary: Neg (DOE) benefits (pension, life assurance, sport and social club, training, annual leave.
23 days ago