Cache of job #14084033

Job Title

Field Service Engineer

Employer

COMPANY CONFIDENTIAL

Location

DUBLIN

Description

Field Service Engineer. The primary duty of this role is to provide support, including break fix, for all printer & IT hardware & associated software, including installation, configuration and maintenance of these devices. Main Responsibilities: Responding to & carrying out service calls & installations on client sites, as and when required. Resolve technical faults / undertake technical modifications and complete repairs on managed print & IT devices. Ensure adherence to SLA when dealing with customer tickets/calls. Ensure all actions completed & necessary are fully entered on to the relevant tickets. Liaise with the service desk and client staff to help gather further information in relation to specific issues. Develop and maintain a technical knowledge of products, services and solutions. Preventative maintenance on customer sites when requested ensuring that full activity records are documented. Highlight any anomalies on our customer sites and ensure a service ticket is opened. Other ad hoc duties as required. Experience: Printer repair and an understanding of process is required. Printer driver and connectivity- local & network experience is required. Excellent customer service & client interfacing skills. Acts consistently in line with organisational values. Strong troubleshooting skills. Experience in a managed service environment is desirable. Experience of working in an ITIL environment is desirable. Some PC hardware/software experience desirable. Full clean driver’s license. Education: HP printer certifications highly desirable. Relevant training course/certification is desirable. ITIL Foundation certification is desirable. Knowledge Of: Wide range of printer makes & models. HP product range. Print Driver Configuration and utilities. Microsoft Operating Systems. Microsoft Applications. Other Information / Circumstances: Must commit to on-going participation in HP online training. An interest in expanding skillset to cover other IT disciplines is desirable.

Date Added

1590 days ago

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