Field Service Engineer
COMPANY CONFIDENTIAL
DUBLIN
Field Service Engineer. The primary duty of this role is to provide support, including break fix, for all printer & IT hardware & associated software, including installation, configuration and maintenance of these devices. Main Responsibilities: Responding to & carrying out service calls & installations on client sites, as and when required. Resolve technical faults / undertake technical modifications and complete repairs on managed print & IT devices. Ensure adherence to SLA when dealing with customer tickets/calls. Ensure all actions completed & necessary are fully entered on to the relevant tickets. Liaise with the service desk and client staff to help gather further information in relation to specific issues. Develop and maintain a technical knowledge of products, services and solutions. Preventative maintenance on customer sites when requested ensuring that full activity records are documented. Highlight any anomalies on our customer sites and ensure a service ticket is opened. Other ad hoc duties as required. Experience: Printer repair and an understanding of process is required. Printer driver and connectivity- local & network experience is required. Excellent customer service & client interfacing skills. Acts consistently in line with organisational values. Strong troubleshooting skills. Experience in a managed service environment is desirable. Experience of working in an ITIL environment is desirable. Some PC hardware/software experience desirable. Full clean driver’s license. Education: HP printer certifications highly desirable. Relevant training course/certification is desirable. ITIL Foundation certification is desirable. Knowledge Of: Wide range of printer makes & models. HP product range. Print Driver Configuration and utilities. Microsoft Operating Systems. Microsoft Applications. Other Information / Circumstances: Must commit to on-going participation in HP online training. An interest in expanding skillset to cover other IT disciplines is desirable.
1590 days ago