Cache of job #14083863

Job Title

Quality Assurance Administrator | Cork

Employer

COLLINS MCNICHOLAS RECRUITMENT

Location

CORK

Description

This role is ideal for someone that likes to work in a role where attention to details is critical, minimal customer interaction and strong administrative tasks. You will be working on spreadsheets, you will be cross-checking information for quality assurance and entering data. If this sounds like you do get in touch, I would be happy to talk through the role in more detail. SUMMARY To provide excellent customer service to International properties, owners, the Service Recovery Team, Holiday Planning Counselors, Communications & Customer Relations Representatives, New Owner Resource Advisors and Financial Services. What you will be doing: Follow up on rental procedures by ensuring Owners have their weeks listed for rent by following all correct procedures. Answer all queries and address any concerns owners/associates may have regarding the Rental program. Rental agreements processing and filing using the tracking list, auditing and handling the rental reports. Listing for rent: moving inventory in the internal system and updating Owner List For Rent List. Understanding of the various inventory pools in the internal system. Ensure that Owners are kept up to date with the status of their listed weeks by sending rental updates on time. Track all activities in spreadsheets and report issues or trends. Ensure Owners get proceeds from rental by liaising closely with the accounting and finance departments. Rental revenue: process tickets, update maintenance fees accounts and send cheques. Investigate and resolve customer issues by working with various departments, resorts and sales sites, to negotiate a fair and timely response. Quality Assurance: process Interval International verifications on a daily basis, track deposits/requests first errors to ensure the highest possible level of service is delivered on each transaction; book fixed weeks when scheduled. European enrollment: print and send enrollment agreements packages to owners, file and store enrollments documentation from owners and from sales sites, process enrollments in a timely manner. Perform all tasks and any other tasks e.g. as required by management in a timely manner ensuring all deadlines are met. Experience you need to have: World-class customer service focus. Must maintain a calm, professional demeanour while providing service to owners. Excellent communication skills (verbal and written. Proficiency in Microsoft Excel. Excellent organizational skills; ability to manage multiple priorities. Detail orientated; strives for excellence in all assignments. Ability to work in a team environment and interact with all levels of the organization. Goal-oriented, self-motivated. Ability to function in a fast-paced environment handling multiple priorities simultaneously. To be willing to assist with training and to instruct other members of the department and the operation by passing along skills and information to assist them in their development and advancement. Perform all tasks in a timely manner ensuring all deadlines are met. Maintain computer systems knowledge (Windows XP, Office365.) To have a good working knowledge of Marsha, Oscar, I Services, Universe, Siebel, Concord, Compass and Mortgage Serv. Maintain knowledge of corporate services and departments. Champion project work as necessary to coordinate resolutions to recurring issues. Represent the Vacation Experience department in meetings and presentations as requested. Be assertive when the situation requires it. Maintain confidentiality regarding all business matters. For more information on our Recruitment and HR Services, and to see a full list of our available jobs across Ireland, please visit our website at www.collinsmcnicholas.ie. Follow us on LinkedIn and connect with our consultants to discuss all the latest jobs!.

Date Added

1591 days ago

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