Cache of job #14082439

Job Title

Quality Assessor - Mortgages

Employer

SIGMAR RECRUITMENT

Location

DUBLIN SOUTH

Description

Quality Assessor. Mortgages. South Dublin. 12-month FTC. Up to €45,000 doe. Our client is looking for a Quality Assessor for a 12-month fixed term contract. You will be responsible for assisting the Manager in ensuring the quality of all activities undertaken by team members and ensuring compliance with the Central Bank of Ireland’s CCMA, CPC, CCA, Data Protection Acts and the Company’s procedures. Responsibilities: Assist the Manager in managing individual performance regarding compliance and regulatory requirements. Coach and develop team members in the area of compliance and regulation. Work with team members to assist them to improve and change their compliance performance. Act as subject matter expert and knowledge focal point for team members in the area of internal procedures and Central Bank compliance. Maintain up to date knowledge of all relevant compliance requirements. Monitor and assess the effectiveness of telephone calls and ensure they comply with regulations and the company’s communications policy. Assess the quality of completed Standard Financial Statements. Carry out case reviews to ensure overall case management is appropriate. Review quality of outbound correspondence. Produce reports in relation to the quality of compliance/regulatory performance. Requirements: 3 years’ experience in a Quality/Compliance role in mortgages essential. Experience coaching or managing performance. Experience working in an Arrears Support Unit or retail banking/mortgage customer service. Excellent up to date knowledge of CCMA, CPC, MCC and how to apply these through interaction with customers. Knowledge of GDPR and AML requirements. Excellent reporting/analytics and PC skills (Word, Excel, Database. APA (Loans) desirable. If you are interested in this role or discussing any other roles that may be available, please contact Sarah at sboyce@sigmar.ie or on 01 961 9725 . Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.

Date Added

1598 days ago

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