Account Service Representative

Hartley People

Waterford

Title: Account Service Representative-Waterford City. General Accountabilities: The Account Service Representative I will be responsible for providing customers and sales representatives with high quality, individualized phone support, processing requests for information, and conducting research and analysis in order to ensure successful outcomes when complexities arise. Representatives must deliver accurate and prompt resolution of any issues that arise, and relay necessary information to the customers, sales representatives or client by both verbal and written communication.   Duties and Responsibilities: Answers incoming calls and completes outgoing calls as needed. Calls include answering customer questions and providing customer support. Accurately and timely process customer requests that are received by mail, phone, fax or email. Researches and analyzes issues in order to ensure successful outcomes and or resolution. Develops relationships with clients and customers by becoming a dedicated resource. Ensures high quality and consistency to customers by processing and servicing. Develops broad understanding of products, services, policies, procedures, regulations and laws for effective service delivery.   Qualifications: Business degree and prior financial services experience preferred. 1 to 2 + years’ experience providing customer service and transaction processing support to clients. Previous call center experience helpful, financial services experience preferred. Work history which demonstrates personal growth and aptitude for advancement. Strong PC and keyboarding skills and the ability to use Microsoft Office products and auxiliary equipment and software.     Hartley People Recruitment work to the highest ethical standards within our industry and we value the trust that you place in us when you send your CV. If you meet the criteria for this position, we will provide a full consultation in confidence and we guarantee that your CV will not be sent to any of our clients without your consent. For immediate consideration please email your CV to Leah at leah@hartleypeople.com in response to this job posting.

1683 days ago