Junior Customer Service Representative -

Collins Mcnicholas Recruitment

Wicklow

***this role is ideal for candidates with access to their own vehicles, coming from kildare, waterford, wexford and wicklow, who wish to work in south dublin*** you are: a client focused individual who thrives on making the client central to everything you do whilst providing best in class customer service. you are passionate about resolving high-level complaints or issues and enjoy making recommendations for the improvement of business procedures and processes. you will: constantly strive for client satisfaction, quality and service levels targets. work with our corporate and public service client base to resolve all post sales queries. liaise with other business partners to resolve queries and improve the service to our clients. partner with the internal client operation team to identify opportunities and improvement plans to drive client experience. manage the resolution / negotiation of client issues to minimise cancellations, maximise client retention and increase revenue. deliver 'best in class' customer service in order to ensure maximum customer satisfaction which in turn will improve profitability. your background: as a customer service agent you have: experience working in a customer service or contact centre environment (financial or banking environment experience preferred but not essential. excellent communication skills, both written and verbal, and a high level of numeracy. experience working on multiple issues across a number of systems. pc literate in microsoft applications. strong inter-personal skills with a genuine customer focus and desire to work with people. proven objection handling and decision making skills. we will: provide the opportunity to grow and develop your career. offer an inclusive environment that encourages diverse perspectives and ideas. deliver challenging and unique opportunities to contribute to the success of a transforming organization. offer comprehensive benefits globally. for a confidential discussion and more information on the role, please contactsarah boyleon 016620088 or email sarah.boyle@collinsmcnicholas.ie. for more information on our recruitment and hr services, and to see a full list of our available jobs across ireland, please visit our website at www.collinsmcnicholas.ie. follow us on linkedin and connect with our consultants to discuss all the latest jobs! this job originally appeared on recruitireland.com.

1748 days ago