Customer Service Speciliast- Fluent Dutc

CPL

Galway

Summary of Position:Responsible for primarily handling customer orders, inquiries from distributors and Quidel Sales on products, orders, etc., and achieving overall customer satisfaction. Directs customer inquiries to appropriate personnel when unable to answer inquiries. Responsible for handling credits, and maintaining current promotion files to allow visibility. Normally receives general instructions on routine work, detailed instructions on new assignments. Fulfills all literature requests, related documents, and coordinates/maintains customer contact forms and Terms and Conditions documentation for all direct customers. Eeesntial Functions: Answers phones from distributors, distributor sales reps, end use customers, inquiries for general product information, internal customers and Quidel sales Includes inputting orders from EDI, fax, phone and e-mail. Main contact for field sales and inside sales. Processes promotion requests. Responsible for providing regular and ad hoc reports to cross functional departments, such as Bookings and Shortage Report. Processes credits and coordinates returns as needed. May assist with coordinating shipment logistics if shipping product from multiple. Manages and maintains distributor and end use customer information (pricing, addresses, ) in our ERP system and in our files on the company network. Coordinates special approvals with customers (ex. short dated product approval. Researches customer inquiries such as proof of deliveries, miss-shipments, clerical duties (i.e. sending faxes, scanning, filing, ), provides future shipment dates, etc., processes credits, runs reports as needed. Responsible for working with Finance to set up new customer accounts in our ERP Maintain and manage customer information forms in shared Quidel database. Assist customers in completing new vendor set-up as needed. Assist with managing the instrument tracking database in our ERP system for all new instrument and Virena sales Also assists Technical Support with managing our customer database for Virena customers in myvirena.com. Assists Technical Support in providing customer instrument updates on an as needed. Carry out duties in compliance with established business. Interactions: Interacts with distributors, distributor sales reps, end use customers, Quidel Sales, Marketing, Quidel Shipping department, Quidel Finance, Quidel Technical Support and Planning to communicate customer service related issues. Work Envionments: Typical office environment with extensive data entry, moderate/heavy phones, and flexibility to work additional hours as needed. Physical Demands:No strenuous physical activity, though occasional light lifting of files and related materials is required. Up to 80% of the time talking on the phone. Occasional travel may be required. Travel includes airplane, automobile travel and overnight hotel. Education, Skills & Experience: Education and Experience. High School diploma or equivalent. Minimum of 3 years of customer service experience, including order entry and order processing. Call center preferred. Knowledge/Skills Strong communication (speaking and listening) and interpersonal. Strong telephone skills/phone manner. Strong organizational skills. Accuracy, attention to detail and excellent follow up skills. Ability to work calmly under pressure. Strong computer Must be able to quickly learn new programs and/or modifications to the existing system. Ability to handle multiple tasks under tight time frames. Good time management skills. Ability to accept ownership and responsibility for meeting deadlines. Ability to accept direction and constructive criticism. Ability to handle time sensitive projects with short notice. This job originally appeared on RecruitIreland.com.

1772 days ago