Cache of job #14033832

Job Title

Customer Service Representative

Employer

ICDS Recruitment

Location

Clare

Description

Customer Service Representative - Shannon, County Clare. The role: • To host customer conference calls, emails and meetings both off-site and on-site. • To manage the customer order books both in terms of the customer portal and the ERP system. • To manage the information flow between the customer and the internal departments through appropriate/relevant media formats. • To process identified reports including on-time delivery, forecasting and sales v forecast. • To report and monitor on key performance indicators for the Customer Service Department. • To manage the quotation process through receipt, distribution, submission and the feedback to the relevant departments. • To participate in the ECN process including the liaising with customers on ECN’s. • To help manage the “Hub” system for customers including the processing of paperwork, stocking, replenishment and distribution. • Identify improvement areas with the Customer Service function and work to implement same. • As part of this role there will be a requirement to travel nationally and internationally. • There will be a requirement for out of office contact with customers where necessary. This job originally appeared on RecruitIreland.com.

Date Added

1749 days ago

Apply