Cloud Support Associate With German, Gal

CPL

Galway

An exciting opportunity with a well-established software company based in Galway city are looking for cloud support associates with German to join their growing team. Main responsibilities include the following: Analyse incidents, research solutions and provide answers easily understood by customers. Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels. Document solutions to known issues and consulting questions. Develop technical solutions to be posted to both internal and external knowledge base. Liaising with Development and Field Teams to identify application errors and missing product functionalities for future releases (legal/non-legal requirements. Liaising with production management to identify and report application errors. Document issues in a CRM system and defects in our engineering tracking tool. Act as a liaison between our Product Management and Engineering teams. Collaborate with other employees by providing important customer feedback, process‐improvement suggestions, new troubleshooting tips and other actions that involve improving our product. Technical Skills/Experience: Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems or a related field. Fluent English & German required: written and oral. Understanding the technical differences between on premise and cloud-based solutions. Knowledge in Customer Infrastructure and Technology: Good knowledge of most common operating systems, MS Office Suite and basic networking concepts. Good understanding of mobile devices & technologies, web services concepts as well as HTTP/HTTP protocols and XML knowledge. Basic knowledge of a programming language (preferable an object-oriented language) would be an advantage. Understanding general use of add-ons, SSL certificates and system communications and security protocols. Analytics: Understanding of report capabilities, how report fetches data, customization concepts in analytics and features such as broadcasts, cloud data sources, KPIs would be preferred. Knowledge in business processes would be an advantage. Knowledge in JavaScript an advantage. Personal Skills: Self-motivated, self-driven, curious, open minded, resourceful and flexible with the ability to learn quickly. Passionate about learning new concepts and technologies. Strong analytical and problem-solving skills. Active team player. Ability to work with minimal direction. Excellent communication and presentation skills. Flexibility with working hours. For more information please call Nicole on 091-507522 or email nicole.travers@cpl.ie. This job originally appeared on RecruitIreland.com.

1773 days ago