Senior Project Manager
The Opportunity. Vistatec has been facilitating global content and product release services for clients worldwide since 1997. Considered one of the world’s most progressive and innovative localisation solutions providers, Vistatec is widely recognised for quality and technical competence. We are extremely results oriented and always place emphasis on our clients' fundamental business objectives: driving global revenue, increasing profitability and taking out unnecessary cost. As a result, 38 of the world’s 50 largest software companies have chosen Vistatec for their localisation needs and our record for client retention is unrivalled in the industry. The Role: This role will involve all aspects of overseeing and leading a portfolio of client accounts. Responsible for ensuring clients receive the quality of service that Vistatec aspires to and driving high quality, efficiency and profitability throughout the group. The role requires a high level of customer interaction both directly and through a strong partnership with sales. Responsibilities: • Coordination and ownership of accounts. • Responsibility for Ontime deliveries, quality and budgets in addition to customer satisfaction. • Effective communication at all levels – Internal, external and customer. • Drive continuous process improvement, establish standards of excellence and process efficiency within your accounts. • Proactive risk assessment planning. • Continuous monitoring and refinement of activities. • Strong financial understanding and process control. • Business Review input and participation. • Working within the required tools, and obtaining the Tool knowledge if this is new to you. • Effective Query and escalation handling. • Leading meetings. • Support and onboard new team members. • Manage the provision of business intelligence, quality & productivity metrics customized to customers’ needs. Requirements: • Extensive localization knowledge 5+years. • Experience developing relationships with customers. • Strong written/verbal business communication and presentation skills. • Strong organizational skills. • Problem solver. • Good knowledge of standard CAT packages. • Ambitious and with a desire to learn and progress. • Able to meet deadlines and work under pressure. • Solid understanding of how quality management feeds into client satisfaction and delivery targets. • Solid understanding of quality in the context of business needs.
101 days ago