PRACTICE MANAGER - Co. Mayo. Responsible for the day-to-day smooth running of their practice. This will include providing an excellent service to patients and managing the practice team. Will have the ability to take ownership and responsibility for the administration of the practice and will liaise with the clinical and non-clinical team in the implementation and development of policies and procedures, as set out by the practice and other regulatory bodies. Will also be proactive in the ongoing development and growth of the practice. Tasks and Responsibilities. Providing excellence in service through the efficient management of the practice, with a heavy focus on both customer service and administration. Leading the team daily (it is envisaged that the role will primarily be based on reception providing patient support. Successful delivery of and reporting on agreed company KPIs. Providing reception and administrative training to any new members of staff. Handling and resolving patient complaints effectively and in line with company guidelines. Resolving any HR issues/staff complaints, seeking support where uncertainty from Head Office. Overseeing any local administration tasks such as billing/claims/lodgements etc. Liaising with Head Office on any admin duties e.g. billing/rostering/IT issues. Overseeing and resolving any local facilities issues where necessary and seeking approval if applicable. Ensuring practice compliance with all practice policies and procedures and guiding legislation. Identifying and assisting in the implementation of practice growth initiatives. Communicating regularly with Head Office on all of the above items. Qualifications/Experience. Essential Desirable. Leaving Certificate or equivalent. Previous work experience in a medical/dental receptionist setting. Fluent in written and oral English. Familiar with reporting & statistical compilation. At least one year in an administrative position in a customer focused industry. People Management experience. Must be adept in use of MS Office 2000 or later, particularly Excel and Word, Internet and mail. Competencies (Behaviours and Attributes. Empathetic with strong patient focus. Ability to handle complaints. Excellent customer facing and communication skills. Leadership skills. Motivational skills. Self-motivated. Flexibility. Honesty and Integrity. For more information please call Brian Mahon on 086 7773856 or 091 760706. Practice Manager, Office Manager, Administrator, Office Administrator, Medical Receptionist, Dental Receptionist,Practice Receptionist, Head of Office, Head Receptionist, Surgery Manager, Senior Medical Secretary, Medical Secretary, Mayo. This job originally appeared on RecruitIreland.com.
69 days ago