Helpdesk Analyst (Contract)
Enterprise People
Dublin City Centre
Enterprise People are currently seeking a Helpdesk Analyst for a 6 Month contract based in Dublin. The Helpdesk Analyst will join our client’s existing IT team who are responsible for the support of a large local user community. This is an excellent opportunity to join a leader in their field where you will gain valuable experience working with market-leading technologies. The Helpdesk Analyst will: KEY RESPONSIBILITIES: • Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained. • Liaise with other IT support teams in a pro-active manner to ensure speedy resolution of problems that cannot be resolved by the Helpdesk. • Provide users with timely feedback on the progress of their query or problem. • Ensure support requests are resolved within the agreed service level agreement (SLA. • Work with 3rd party suppliers to ensure the timely resolution of any issues. • Act as backup to Desktop Support team when required. • Provide regular updates to users to ensure they kept fully informed of developments. QUALIFICATIONS & EXPERIENCE: • An IT Qualification. • 3+ Years’ experience in a helpdesk / technical support role. • Experience supporting Windows based products in a corporate environment. • MS office, Windows 7 and/or Windows 10 support experience. • MS Certification. • Strong communication and interpersonal skills. Please call Patrick Docherty at Enterprise People for more information. Not an exact match for this role…. We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available. This job originally appeared on RecruitIreland.com.
1775 days ago