IT Helpdesk - Level 2 Support
Role: IT Helpdesk - Level 2 Support. Location: Galway City. Reports to: IT Supervisor and contract Supervisor. The successful candidate will be responsible for the following activities: Address incidents and problems escalated from 1st level support. Investigation of technical issues such as: Microsoft Dynamics CRM 2011, SQL Server related database incidents and problems. Microsoft Windows incidents and problems, both server and client OS. WAN/LAN connectivity issues. Customer Equipment and software issues. Overall security incidents and problems. Replication of reported issues. Escalation of technical issues to 3rd level support in a clear and timely manner. Monitoring performance of all service levels. Daily monitoring of network and infrastructure issues. Liaison with network provider and hardware support engineers. Maintenance of all contract assets within client sites including upgrade, replacement and installation of hardware. Management of users on AD, Phone Systems and Microsoft applications. Dealing with IT issues both Locally and remotely across multiple contracts. Reporting to Team Lead on progress of various tasks. Key Requirements. 3rd Level Qualification in IT related discipline. 2 yr experience in IT related industry, other experience may be considered. Strong networking knowledge, good understanding of switches/routers/cabling. Strong Analytical and problem-solving abilities. Fluency in both written and spoken English. Candidate should be able to work on own initiative. Candidate should be able to work as a team. Candidate should have an excellent attention to detail, regardless of deadlines and Service Levels. Strong knowledge of Windows operating systems, Windows 10, Server 2008, 2012 and 2016. The candidate will be working on several systems over multiple contracts, so needs to have the ability to prioritise issues depending on Service Levels and user’s requirements. Microsoft, or other technical certification a plus. If you are interested in this job please contact Ciara Darcy at email@example.com or 091 455 309. Sigmar Recruitment will always handle your details in confidence and will never forward your details to a Third Party without your prior permission. Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website. This job originally appeared on RecruitIreland.com.
67 days ago