IT Sit Services Representative - New Ross
Our Client based in New Ross requires an IT Services Representative on a 3 month fixed term contract. The primary purpose of this position is to provide first and second level support for enterprise client computing environment including desktops, laptops, printers, mobile devices, phones, peripherals and client applications. Support is provided in person, over the phone and via e-mail to local and remote Associates. Key Accountabilities and Responsibilities. • Adheres to Client Values and all safety and quality requirements including Quality Management Systems (QMS), Environmental Management Systems (EMS), U.S. Food and Drug Administration (FDA) regulations, Company policies and operating procedures, and other regulatory requirements. • Provides support for client computing hardware and software. • Configures and deploys desktop hardwares, laptops and related peripherals. • Troubleshoots and resolves issues by utilizing Standard Operating Procedures. • Provides technical guidance and training to internal Associates. • Creates internal documentation and self-help articles for Associates. • Provides support and backup coverage for other local site support teams as needed. • Provides after hours support as needed. • Meets/exceeds SLA’s and maintains high customer satisfaction ratings. • Performs assistance in the execution of key IT projects. • Performs other functions as required. Associate’s degree required. 0-3 years of experience supporting the areas outlined in the technical requirements above. Experience supporting manufacturing and engineering companies preferred. Related certifications preferred: MOS, MCTS, A+, and ACMT. Strong technical knowledge and hands-on experience with each of the following is required: Windows 7/10. Office 2016/365. Microsoft SCCM. Active Directory administration. Symantec End Point Protection. Identifying and removing viruses and malware. Network printers and multi-function devices. Client-side networking and troubleshooting. Cisco IP desk phones and voicemail. WebEx or similar web conferencing systems. Troubleshooting and resolving problems remotely.
8 days ago