Api Technical Consultant

CPL

Dublin South

API Technical Consultant Role: The API Technical Consultant acts as the bridge between Ops and Engineering. The API Technical Consultant is the first line of defense when troubleshooting bugs and API errors. They are solutions driven. They will understand that rapid and thorough resolutions are necessary in maintaining strong API partnerships. TheAPI Technical Consultant is well versed in JSON, XML and Ruby on Rails. They will collaborate with the non-technical internal teams that detect issues and bugs, and communicates cross-functionally when necessary. While the API Technical Consultant has a background in coding, they also understand how to speak to external business partners. Key Responsibilities. Organises, prioritises, and investigates escalated issues. Guides API partners on how to use the API. Maintains agreed upon SLA for resolving issues. Communicates effectively to technical and non-technical internal teams. Creates and maintains documentation on common issues; potentially manages technical community forums and/or leads technical calls with partner developers. Requirements. Experienced working with APIs. Well versed in JSON, XML, Ruby on Rails. Enjoys educating external partners on best practices using APIs. Support Engineer experience recommended. Knows how to communicate effectively and with grace. Please note this is a 6 month contract position, possibility of extension to 11 months and all going well permanency. If this role is for you get in touch arlene.french@cpl.ie or 01 614 6008. This job originally appeared on RecruitIreland.com.

1822 days ago