Cache of job #14017211

Job Title

Advisor For a Public Body

Employer

Noel Recruitment Group

Location

Dublin City Centre, Dublin

Description

Role purpose. Responsible for providing excellent customer service and resolving all queries from Service Providers. Supporting operational activities to ensure efficient and effective processing of applications, registrations and payments and supporting compliance with programme rules & guidance, internal policies, procedures and controls. Key responsibility areas: Delivery of excellent levels of customer service. Review and analyse information received from customers against programme rules, guidance, policies and procedures. Proactively support customers in relation to reporting, submission of registrations, providing and updating information and key details. Support the development of knowledge through effective team communications to include standardised responses to issues and queries. Supports of financial administration particularly in relation to the payments generation breakdowns. Assist in the identification and reporting of issues of risk and complete follow up activities in relation to compliance reports. Ensure accuracy of information and data on the early years system's and support any quality improvement processes in this regard. Engage in daily support and communications within the team so that all customer queries are actioned and resolved in a timely, efficient and knowledgeable manner. Act as a point of support to other team members. Other ad hoc duties. Required skills and competencies. At least 2 years' financial/administration experience, preferably in a call centre or customer service environment. Relevant third level qualification (e.g. Certificate, Diploma) or equivalent. Strong organisational and communication skills. Proven excellent customer service experience with strong relationship building skills. Ability to develop professional relationships with customers and colleagues to achieve success. Knowledge of workings of the community/voluntary/public sector. Proficient in MS Office. Strong attention to detail. Problem solving skills. Ability to prioritise and manage a workload. This job originally appeared on RecruitIreland.com.

Date Added

1807 days ago

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