Cache of job #14016341

Job Title

Customer Account Specialist

Employer

South Coast Logistics Ltd

Location

Fermoy, Cork

Description

South Coast is recruiting for the role of Customer Account Specialist for its Fermoy Headquarters. The successful candidate must have proven Customer Account experience, fluent English (both written & verbal), excellent PC & telephone skills and be a self-starter. This is an excellent opportunity to join and grow with a dynamic and progressive company. Job Description – Customer Account Specialist. Reporting to; Operations Director. Always providing the highest standard of customer service in line with company values. Act as first point of contact and provide administrative support to a dedicated list of key customers. Liaise with transport planner to schedule deliveries. Advise Customers as quickly as possible changes to delivery schedule including potential delays. Monitor progress of key customer jobs on a daily basis and report delays or other issues to customer in a timely manner. Ensure that all additional costs and charges are issued to customers within prescribed timeframes. Assist customers with specific requests and queries. Ensuring timely and accurate response to all queries. Confirm delivery details for previous day’s deliveries and issue relevant paperwork/reports in accordance within agreed timeframes, update stratum accordingly. Upload customer jobs to stratum in advance and ensure all specific request are included on the job details. Ensure that drivers have all relevant paperwork for customer loads. Ensure that any discrepancies in job notes or instructions are rectified on transport templates in Stratum. Ensure that Operations Director is kept abreast of any customer issues or concerns. Identify and highlight to management any potential improvement opportunities. Strive for continuous improvement, efficiency and streamlining on administrative operations. Attend operation meetings as requested by management. Issue a short weekly report to Operations Director. Other administrative duties as requested by management. Applications (including a full up to date CV) to: Jobs@southcoast.ie or through the apply tab below This job originally appeared on RecruitIreland.com.

Date Added

1809 days ago

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