Globalization Consultant

Vistatec

Kilmainham, Dublin

Role. Vistatec, a global leader in the supply of localization solutions, is looking for a Globalisation Consultant to join our team. This role will involve all aspects of implementation of a centralised localisation program function for our clients, building a centre of excellence with standardised processes and defined governance for content development and translation. Key elements of the role will include interacting with a variety of client contacts and divisions, defining localisation workflow and advising on best practice. The Globalisation Consultant must demonstrate leadership and client facing skills, an ability to plan, and a detail-oriented project management focus. The successful candidate will have experience of providing business support, scoping client requirements and implementing best practice for project delivery while ensuring client satisfaction. Responsibilities. • Responsible for defining localisation workflow and creating/maintaining process documentation. • Providing localisation expertise including education & management (web development, editorial, marketing campaign, tools, product teams, in-country validators) to clients’ global content team. • Key contributor to content development planning (from global multilingual perspective. • Main point of contact for client stakeholders and localisation service providers. • Account management to internal customers/budget owners and relationship building. • Driving and reporting on multilingual content initiatives. • Stewardship of translation assets (TMs, glossaries, style guides, SEO keywords etc) and consistency in quality. • Day to day localisation project oversight. • Resource planning skills to ensure that the client is structured to meet both planned and unplanned peaks in demand for services. • Working closely with all stakeholders to ensure the business requirements are being met. • Ensuring that all projects being undertaken are delivered on time and within budget in accordance with client requirements. • Being the ultimate point of escalation for the client in addressing and resolving any issues that arise during the course of any project. • Driving best practice, continuous process improvement and establish standards of excellence. • Driving the use of business intelligence, quality & productivity metrics for continuous improvement. • Facilitating effective communication between all stakeholders. Requirements. • Extensive experience working in Localisation (10 years or more); • Proven project management expertise (7 years. • Available to travel for monthly & quarterly Client meetings. • Experience managing distributed and remote teams. • Excellent financial, communication, interpersonal and customer service skills. • Ability to problem solve and think strategically in a deadline driven environment. • Proven ability to deliver superior customer service at all times. • Familiarity with a dynamic fast turnaround project management office would be a distinct advantage. • Team player with proven leadership qualities. • Knowledge of localization tools, TMS systems, workflow and content management systems, spreadsheets and reporting tools will be essential.

1839 days ago