Customer Service Representative - Medica

Collins Mcnicholas Recruitment

Dublin West

Purpose of Role: The Customer service associate provides a key interface with the customer, supporting all aspects of the sales process. Working in a team environment in conjunction with the Sales Representatives, you will demonstrate excellent external and internal customer focus throughout. Customer Service personnel should possess a friendly upbeat personality, and should be motivated, passionate, and love working with people. Principal Duties and Responsibilities: Process a large volume of Sales Orders timely & accurately. Proactively manage Orders to ensure customer commitments are met, keeping customers informed on order status. Proactively respond and manage customer calls/queries in a professional manner. Provide support to the Sales Representatives and other members of the Ortho CS Team as required. Provide Quotations to customers in a timely manner, to a professional standard. Identifying and assessing customers’ needs to achieve satisfaction. Build trusted relationships with the Sales Representatives. Other duties that may be assigned from time to time. Role Requirements. • Demonstrates excellent knowledge and experience of all aspects of the role as outlined. • Demonstrates a strong Customer Orientation, delivering exceptional service in order to meet and exceed our customers’ expectations. • Possesses a good phone manner and excellent communication skills. • Good administrative and IT/computing skills. Knowledge of Navision, an advantage. • Teamwork: Actively contribute to the development of a positive team environment, demonstrating a flexible approach. • Attention to Detail: Ensures that work is executed accurately and completely, paying close attention to the detail. • Demonstrates excellent organisational skills. • Previous experience of medical device customer or sales support is an advantage. For a confidential discussion and more information on the role, please contactSarah Boyleon 016620088 or email sarah.boyle@collinsmcnicholas.ie. For more information on our Recruitment and HR Services, and to see a full list of our available jobs across Ireland, please visit our website at www.collinsmcnicholas.ie. Follow us on LinkedIn and connect with our consultants to discuss all the latest jobs! This job originally appeared on RecruitIreland.com.

1841 days ago