Customer Service Representative - Mbsc
Fexco Managed Business SolutionsCentre are currently looking for Customer Service Advisors to join their team on a full time, permanent basis, primarily 9-6pm Monday to Friday. Job Purpose: The Managed Business Solutions Centre (MBSC) is an operations centre with particular focus on fast mobilisation and maximising productivity through the use of the multi -channel technology platform, campaign management and knowledge management tools. This is an excellent opportunity for people with a high attention to detail and a strong interest in working within a contact centre environment governed by a high level of compliance. The roles will be part of a dedicated team that will work closely with the client in delivering advice to end users, managing escalations and providing outstanding customer service. This centre will work as an extension of the client’s organisation and all successful candidates will receive extensive client training. Main channels supported will be Voice, Email and Social Media. Main Responsibilities: Answer incomingqueries quickly and efficiently capturing all relevant information. Possess a strong focus on quality withexcellent attention to detail at all times. Identify, troubleshoot and take ownership for more complex queries from our customerbase and see through to satisfactory resolution. Record allinteractions accurately with all necessary information being captured. Investigate casesand provide accurate advise. Provide exemplary Customer Service. Ensure customers areprovided with frequent and informative updates on the progress of theircase especially where the resolution takes longer than originally anticipated. Nurture and maintainrelationships with key people within our client and partner organisations. Provide accurateadvice by gathering information and follow precise procedures. Support a “can do” culture in terms ofassisting our customer/ client base. Competencies Required: Must be a detail oriented person, achievesthoroughness and accuracy when accomplishing a task. Have the ability to interpret & explain legislation. Customer focused with a proven track recordwithin a relevant customer services environment. Excellent organisational skills. Proven ability to prioritise and multitaskwithin a fast paced environment. Demonstrate excellent written and verbalcommunication skills. Able to achieve all individual operationaltargets without compromising on Quality of Service. Demonstrate strong analytical and numericalskills. Must have the ability to troubleshoot and find appropriate solutions. Must be proactive in pursuing targets. Experience of compliance and consumerlegislation is an advantage. Fexco is an equal opportunities employer This job originally appeared on RecruitIreland.com.
71 days ago