Technical Support Engineer
Our Client are seeking to hire a Technical Support Engineer to provide technical support for our products and to maintain the high-level of customer satisfaction expected for our award winning virtual appliance gateways SpamTitan, ArcTitan and WebTitan. The successful candidate will: -Be fanatical about providing excellent customer support. -Have a good understanding of TCP/IP and protocols, specifically SMTP, DNS and HTTP/S. -Be able to conduct research into technical issues and other products. -Have strong analytical and problem-solving abilities. -Be able to document procedures and processes to create knowledge-base articles. -Be able to relocate or commute to Galway. -Knowledge of the following will be a distinct advantage, but are not required: -Virtualization technologies (VMware, Hyper-V, Xen, etc. -Cloud computing (AWS. -Linux/UNIX operating systems (Ubuntu/FreeBSD. -Cisco IOS (WCCP. This is an opportunity to join a rapidly expanding dynamic Internet company with a global customer base and impressive year on year revenue growth. TitanHQ is located in Galway supporting thousands of customers world-wide with innovative virtual appliance solutions. Job Types: Full-time, Permanent. Experience: Customer Support: 2 years (Preferred. Education: Advanced/Higher Certificate (Preferred. This job originally appeared on RecruitIreland.com.
79 days ago