German Customer Service

Collins Mcnicholas Recruitment

Galway City , Galway

Customer Service Specialists required with fluent German. Galway city.12 monthcontract initially. Responsibilities: Process all orders received via CRM system. Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner. Review and maintain customers open orders on a daily basis. Investigate and resolve order processing issues reported by customers. Responsible for all facets of assigned customers. Resolve e-mail, fax and telephone issues with ROI customers regarding pricing, inventory availability, Stay current with inventory levels and requirements. Responsible for making sure any customer account changes are communicated to relevant parties. Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience. Other duties as assigned. Requirements: Previous customer service experience in the healthcare industry preferred. Fluency in German. Must be fluent in English. Proficient in MS Word, Excel and Outlook. Detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues. SAP or other ERP system experience a significant advantage. Fluency in German or French. For a confidential discussion and more information on the role, please contact Noeleen Stewart on 091706712 or emailnoeleen.stewart@collinsmcnicholas.ie. For more information on our Recruitment and HR Services, and to see a full list of our available jobs across Ireland, please visit our website at www.collinsmcnicholas.ie. Follow us on LinkedIn and connect with our consultants to discuss all the latest jobs! This job originally appeared on RecruitIreland.com.

1893 days ago