Customer Service Support Administrator
Role Overview: Caseys Furniture is one of Irelands best known furniture retailer and enjoys a reputation of excellent quality and service to customers. It has now moved to a new warehouse and requires good people for its further expansion of services. This position is based in our new warehouse at Pouladuff in Cork. The successful candidate will deal directly with customers and suppliers externally and with sales and warehousing personnel internally in order to deliver first class service to our customer. Duties: Handling of inbound customer calls with aim on first-time resolution. Manage customers’ issues through to full resolution with support if required from the customer service manager. Deal with customer communication throughout the resolution process. This includes written and verbal with follow up call and e-mails. Update and track all customer issues through NAV ERP system. Maintain first class call quality and demonstrate excellent customer service in every engagement. Schedule deliveries to customers to ensure efficient dispatch of replacement orders. Review issues and provide feedback to management on issues to ensure continuous improvement of goods and services to the customer. Provide information to maximise returns to suppliers and recovery of cost. Provide administration support to the warehouse and supply chain departments. The Candidate/Skills required: Have a passion for delivering excellence in customer service and be extremely customer focused with a “customer comes first” attitude. Own and commit to excellence in role. Excellent communicator. Fluent spoken and written English required. Understand, anticipate and exceed customers’ expectations. Highly motivated and confident. Flexible with duties and proactive in nature. Have attention to detail with ability to follow through and complete instructions. Strong computer literacy required with experience in an ERP system a distinct advantage. The ideal candidate would have experience in a similar role but training and support will be provided. Experience in Microsoft Dynamics Navision would be an advantage. Apply with reference : CSS 19WH to firstname.lastname@example.org or through the apply tab below. This job originally appeared on RecruitIreland.com.
73 days ago